About your Account

Once you have registered with Royal Mail Responsivate, an Account will be generated for you. When you log-in to Royal Mail Responsivate you will be taken to your Account page, and will be able to access:

• any pack assessments previously conducted
• previously generated reports

To help you get the most from the Royal Mail Responsivate website, the following services are available:

To change your user details

We understand that nothing stands still in a business environment, and personnel changes are a frequent occurrence. To ensure that continuity within your business can be maintained your user details can be amended at any time.
Update your user details

If you lose your password

If you are unable to remember or access your password when trying to Log-In to use Royal Mail Responsivate or view your Account, simply click the ‘Forgotten Password’ button that you will see at the top of the screen. This will take you through a sequence of screening questions.

To save reports

You will always be able to access and utilise previously completed assessments and reports. You can also make comparisons with archived reports and any new assessments you may undertake.

To access previously abandoned assessments

The date and time that an assessment was conducted will be stored on the database together with scoring for completed sections only. If your assessment is interrupted part way through, every completed section will be saved. This enables you to return to the report at a future date and complete the assessment. Any section only part-completed will not be saved.

Need assistance?

The Royal Mail Responsivate website has been designed to be user-friendly and easy for you to navigate. If you experience any problems regarding any aspect of our website or our services, please don’t hesitate to contact our Customer Services team.